We’d never used help desk systems before, but at some point it became obvious that having automated support would speed up and simplify many processes. We analyzed the market, compiled a list of the most suitable solutions, and decided on PulseDesk, as it provided all of the functionality we needed at a very pleasant price. The key factor in choosing the system was the ability to configure client portals. We work with large companies, and they should all be able to create their own accounts and register requests. A knowledge base has been connected to the portal, and everything works fine.
Head of Customer Support in Integra