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We were looking for a system to automate our service. We needed to receive messages from email and set up routing so that our employees were assigned to inquiries automatically. We considered several different solutions and chose PulseDesk, since its functionality almost completely covers our needs. I am glad that the PulseDesk team was ready to customize the system for us. For example, at our request, they configured PulseDesk so that employees who are not in the help desk system can work with tickets, and also set it up so that when a person writes to support and specifies several Cc addresses, they will all receive an answer from PulseDesk.

We are very pleased that we chose PulseDesk. The service combines customer inquiries from various channels, which is very convenient. The functions make it possible to work faster and more efficiently. The PulseDesk team is always in touch and not only helps us solve operational tasks, but also takes into account our wishes for further development of the platform. We are pleased that the PulseDesk team strives to improve their product, listens to customers, and is ready to meet their needs.

We’d never used help desk systems before, but at some point it became obvious that having automated support would speed up and simplify many processes. We analyzed the market, compiled a list of the most suitable solutions, and decided on PulseDesk, as it provided all of the functionality we needed at a very pleasant price. The key factor in choosing the system was the ability to configure client portals. We work with large companies, and they should all be able to create their own accounts and register requests. A knowledge base has been connected to the portal, and everything works fine.