The only limit is the number of users that you may add.
Email, Whatsapp, Telegram, Jira, Bitrix, Active Directory.
We do CNAME by request. When it comes to Knowledge Base or Client Portal, it’s possible to customize them, upload a background image and a logo.
Yes, we can help you with migration. However, please check if you are able to export your data from another platform.
Once you connect your email account, all messages automatically turn into tickets. If this is an initial inquiry, a new ticket will be created. If the inquirer is writing again, a comment will appear in an existing ticket.
You can create groups of users and set their access rights. You can also set different assignment rules depending on the group.
All the messages that clients write to WhatsApp, Telegram and LiveChat are displayed in the ‘Chat' section. If necessary, you can create a ticket from the chat message and the inquirer will get notification about it.
There are two ways to enable WhatsApp:
To use WhatsApp’s full functionality, you can buy a subscription from Twilio (the official WhatsApp Business API provider) and integrate it with Pulsedesk.
If it is enough to connect just a phone number, you can enable WhatsApp via Facebook’s API. For this you need to have a Facebook developer account. Read the full instruction here.