Increase the reaction speed and improve customer satisfaction with the help of Pulsedesk’s automation tools based on artificial intelligence.
ChatGPT helps you instantly adjust your answers to the situation and maintain your company’s unique tone of voice. Read more about this feature
Process all customer support requests in one place
With support for Gmail, client portal, WhatsApp, and live chat, our platform provides an all-in-one solution for managing customer inquiries, streamlining your support process, and reducing operational costs.
Our functionality ensures that you don't have to pay for unnecessary features. With our helpdesk, you can keep your support costs low while still providing excellent customer service.
helpdesk's easy delegation features
Assign customer queries to support agents with just a few clicks, ensuring clear accountability and ownership for each ticket. With our platform's 360-degree view, you can monitor who is working on what and the status of each query in real-time, enabling you to make informed decisions and prioritise tasks.
Online chat for site
There are two types of widgets available for your website that can be downloaded from the Pulsedesk site and installed for free: a Live Online Chat and a Pop-Up. With their help, customers can contact you online, send you messages, or go to the Knowledge Base and find answers to their questions on their own.
'Assign Kate to all requests from Telegram.' 'Send an email to the manager after receiving each new request.' Pulsedesk’s flexible trigger system will allow you to automate a variety of processes that will speed up your work. Create templates and respond to requests even faster.
CREATE A CONVENIENT KNOWLEDGE BASE
Give clients the opportunity to find answers to their questions themselves! You can create a Knowledge Base based on Pulsedesk — your company’s own Wikipedia — and post links to its articles on your website or in a web widget.
analytics to improve customer satisfaction
Track customer service metrics such as first response time and average resolution time. Download repots in Excel.
Your clients will be able to make requests and track their processing status through a special personal account. The best communication tool for working with regular customers. Whitelabel your Client Portal and streamline your support with us.
ALWAYS BE IN TOUCH
Whether on the road, in the workshop, or in the warehouse, you can still interact with clients without a minute’s delay using Pulsedesk’s mobile app. View requests from all communication channels, respond, change statuses, and assign tasks anywhere and anytime.
OPEN API AND INTEGRATIONS
Today every company works with a variety of IT systems, so it is extremely important for a help desk to be capable of various integrations. That’s why we designed Pulsedesk to be easily integrated with any software.
Our company develops CRM systems. We used to use the Zendesk help desk system, but then had to migrate to a Pulsedesk solution. Our key requirements were to have the ability to receive and process inquiries from email and chat on our site, as well as a built-in Knowledge Base. The choice fell on PulseDesk, which met all our criteria. Thanks to their team’s flexible approach and efficiency, we implemented the system and got up and running with it very quickly.
We were looking for a system to automate our service. We needed to receive messages from email and set up routing so that our employees were assigned to inquiries automatically. We considered several different solutions and chose PulseDesk, since its functionality almost completely covers our needs. I am glad that the PulseDesk team was ready to customize the system for us. For example, at our request, they configured PulseDesk so that employees who are not in the help desk system can work with tickets, and also set it up so that when a person writes to support and specifies several Cc addresses, they will all receive an answer from PulseDesk.
Head of Service Support Top Delivery
We are very pleased that we chose PulseDesk. The service combines customer inquiries from various channels, which is very convenient. The functions make it possible to work faster and more efficiently. The PulseDesk team is always in touch and not only helps us solve operational tasks, but also takes into account our wishes for further development of the platform. We are pleased that the PulseDesk team strives to improve their product, listens to customers, and is ready to meet their needs.
Projects manager in Valalto
We’d never used help desk systems before, but at some point it became obvious that having automated support would speed up and simplify many processes. We analyzed the market, compiled a list of the most suitable solutions, and decided on PulseDesk, as it provided all of the functionality we needed at a very pleasant price. The key factor in choosing the system was the ability to configure client portals. We work with large companies, and they should all be able to create their own accounts and register requests. A knowledge base has been connected to the portal, and everything works fine.
All features are included in all pricing plans without limitation
No hidden fees
per user per month
per user per month
per user per month
Unlimited tickets from different channels Unlimited automations and workflows SLA management & business hours Ticket assignment by load balancing Reporting and analytics Knowledge base and client portal Live chat Satisfaction survey Custom ticket fields & status Mobile app and more
<b>Basic Ticketing from all channels</b>;<div class="green">$8</div>;$15;$19;$15;$14
Live Chat;<div class="green">Included</div>;+$14;+$15;Included;+$9
Rules and Automation;<div class="green">Included</div>;Included; +$30;+$34;Included
Business Hours and SLAs;<div class="green">Included</div>;Included;Included
Routing based on agent status and capacity;<div class="green">Included</div>;Included;Included
Customer satisfaction surveys;<div class="green">Included</div>;Included;Included
24/7 Personalized Success Team;<div class="green">Included</div>;Included;Included
We have 10 years of expertise in creating digital products that improve client services and business processes.
Our team consists of 100+ professionals, thinkers, and customer-oriented creators, while our corporate culture is based on mutual empowerment, openness, continual learning, and valuing the individual.