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Set up in a few minutes, with no chatbot builders

Available for web widget, WhatsApp, Telegram

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Launch operator-free support service with

ChatGPT-powered chatbot

Our partners:

over 100,000 happy customers every month

PLATFORM FEATURES

KNOWLEDGE BASE FOR CLIENTS

CUSTOMER PORTAL

MOBILE APPLICATION

OPEN API AND INTEGRATIONS

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Simplify Customer Support with Our Helpdesk

ChatGpt inside

Increase the reaction speed and improve customer satisfaction with the help of Pulsedesk’s automation tools based on artificial intelligence.

ChatGPT helps you instantly adjust your answers to the situation and maintain your company’s unique tone of voice. Read more about this feature

Process all customer support requests in one place

With support for Gmail, client portal, WhatsApp, and live chat, our platform provides an all-in-one solution for managing customer inquiries, streamlining your support process, and reducing operational costs.

Our functionality ensures that you don't have to pay for unnecessary features. With our helpdesk, you can keep your support costs low while still providing excellent customer service.

helpdesk's easy delegation features

Assign customer queries to support agents with just a few clicks, ensuring clear accountability and ownership for each ticket.

With our platform's 360-degree view, you can monitor who is working on what and the status of each query in real-time, enabling you to make informed decisions and prioritise tasks.

Online chat for site

There are two types of widgets available for your website that can be downloaded from the Pulsedesk site and installed for free: a Live Online Chat and a Pop-Up. With their help, customers can contact you online, send you messages, or go to the Knowledge Base and find answers to their questions on their own.

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Simplify Customer Support with Our Helpdesk

Automate your team's work and boost productivity

'Assign Kate to all requests from Telegram.' 'Send an email to the manager after receiving each new request.' Pulsedesk’s flexible trigger system will allow you to automate a variety of processes that will speed up your work. Create templates and respond to requests even faster.

CREATE A CONVENIENT KNOWLEDGE BASE

Give clients the opportunity to find answers to their questions themselves! You can create a Knowledge Base based on Pulsedesk — your company’s own Wikipedia — and post links to its articles on your website or in a web widget.

analytics to improve customer satisfaction

Track customer service metrics such as first response time and average resolution time. Download repots in Excel.

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Simplify Customer Support with Our Helpdesk

CLIENT PORTAL

Your clients will be able to make requests and track their processing status through a special personal account. The best communication tool for working with regular customers.
Whitelabel your Client Portal and streamline your support with us.

ALWAYS BE IN TOUCH

Whether on the road, in the workshop, or in the warehouse, you can still interact with clients without a minute’s delay using Pulsedesk’s mobile app. View requests from all communication channels, respond, change statuses, and assign tasks anywhere and anytime.

OPEN API AND INTEGRATIONS

Today every company works with a variety of IT systems, so it is extremely important for a help desk to be capable of various integrations. That’s why we designed Pulsedesk to be easily integrated with any software.

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Simplify Customer Support with Our Helpdesk

What our clients say about us

Our company develops CRM systems. We used to use the Zendesk help desk system, but then had to migrate to a Pulsedesk solution. Our key requirements were to have the ability to receive and process inquiries from email and chat on our site, as well as a built-in Knowledge Base. The choice fell on PulseDesk, which met all our criteria. Thanks to their team’s flexible approach and efficiency, we implemented the system and got up and running with it very quickly.

Anand Malik

Co-owner Klientiks

We were looking for a system to automate our service. We needed to receive messages from email and set up routing so that our employees were assigned to inquiries automatically. We considered several different solutions and chose PulseDesk, since its functionality almost completely covers our needs. I am glad that the PulseDesk team was ready to customize the system for us. For example, at our request, they configured PulseDesk so that employees who are not in the help desk system can work with tickets, and also set it up so that when a person writes to support and specifies several Cc addresses, they will all receive an answer from PulseDesk.

Travis Dunlop

Head of Service Support Top Delivery

We are very pleased that we chose PulseDesk. The service combines customer inquiries from various channels, which is very convenient. The functions make it possible to work faster and more efficiently. The PulseDesk team is always in touch and not only helps us solve operational tasks, but also takes into account our wishes for further development of the platform. We are pleased that the PulseDesk team strives to improve their product, listens to customers, and is ready to meet their needs.

Chris Michalak

Projects manager in Valalto

We’d never used help desk systems before, but at some point it became obvious that having automated support would speed up and simplify many processes. We analyzed the market, compiled a list of the most suitable solutions, and decided on PulseDesk, as it provided all of the functionality we needed at a very pleasant price. The key factor in choosing the system was the ability to configure client portals. We work with large companies, and they should all be able to create their own accounts and register requests. A knowledge base has been connected to the portal, and everything works fine.

Amit Jaine

Head of Customer Support in Integra

PRICING

Free trial

All features are included in all pricing plans without limitation

No hidden fees

per user
per month

6 month

$54/6 months

$9

per user
per month

3 month

$30/3 months

$10

per user
per month

$8

12 month

$96/12 months

Unlimited tickets from different channels
Unlimited automations and workflows
SLA management & business hours
Ticket assignment by load balancing
Reporting and analytics
Knowledge base and client portal
Live chat
Satisfaction survey
Custom ticket fields & status
Mobile app and more

View competitors' pricing

Try for free

Unlimited number of users

Additional services and refinement

Submit your application

from 8000 $

from 3500 $

Technical support and software updates

license cost for 12 months

for 12 months

Competitors' tariffs

user/month

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ABOUT US

We have 10 years of expertise in creating digital products that improve client services and business processes.

Our team consists of 100+ professionals, thinkers, and customer-oriented creators, while our corporate culture is based on mutual empowerment, openness, continual learning, and valuing the individual.

London

Palliser House, Palliser Rd, London W14 9EB, UK
+44 2039960013
support@pulsedesk.com

Dubai

Office A5, DTec - Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE
support@pulsedesk.com

Contact Us

©PULSEDESK2023

About Us

Pricing

support@pulsedesk.com

Palliser House, Palliser Rd, London W14 9EB, UK

Office A5, DTec - Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE

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