Use our reliable help desk and customer self-service tools to respond to clients faster and relieve employees of routine work.

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Process all customer support requests in one place

Process customer inquiries from different channels in one system

All functionality for one price $8 / user per month

No training required, go live in 30 minutes

Our partners:

IMPROVE PROCESSES IN YOUR BUSINESS WITH PULSEDESK

Our partners:

over 100,000 happy customers every month

PROCESS ALL MESSAGES IN A SINGLE SYSTEM

Every day, you’re bombarded by messages from Facebook, Instagram, WhatsApp, Telegram, customer emails, and online chats. To get rid of the chaos that comes from fielding messages from a myriad of sources, install Pulsedesk: they will all be automatically directed to your user account, which contains a lot of useful tools.

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Online chat for site

There are two types of widgets available for your website that can be downloaded from the Pulsedesk site and installed for free: a Live Online Chat and a Pop-Up. With their help, customers can contact you online, send you messages, or go to the Knowledge Base and find answers to their questions on their own.

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TICKET SYSTEM

Customer requests from all communication channels fall into the 'Tickets' section, where all information is at hand. With convenient search functionality, SLA parameters, and flexible field settings, Pulsedesk will become your main tool for improving customer service.

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AUTOMATE CUSTOMER SUPPORT

'Assign Kate to all requests from Telegram.' 'Send an email to the manager after receiving each new request.' Pulsedesk’s flexible trigger system will allow you to automate a variety of processes that will speed up your work. Create templates and respond to requests even faster.

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ANALYZE AND IMPROVE

Set an unlimited number of limits for all operations in Pulsedesk. Closely monitor the quality of service and find out what problems prevent requests from being processed on time. Let efficiency go hand in hand with quality!

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CREATE A CONVENIENT KNOWLEDGE BASE

Give clients the opportunity to find answers to their questions themselves! You can create a Knowledge Base based on Pulsedesk — your company’s own Wikipedia — and post links to its articles on your website or in a web widget.

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CLIENT PORTAL

Your clients will be able to make requests and track their processing status through a special personal account. The best communication tool for working with regular customers.

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ALWAYS BE IN TOUCH

Whether on the road, in the workshop, or in the warehouse, you can still interact with clients without a minute’s delay using Pulsedesk’s mobile app. View requests from all communication channels, respond, change statuses, and assign tasks anywhere and anytime.

OPEN API AND INTEGRATIONS

Today, every company works with a variety of IT systems, so it is extremely important for a help desk to be capable of various integrations. That’s why we designed Pulsedesk to be easily integrated with any software.

What our clients say about us

Our company develops CRM systems. We used to use the Zendesk help desk system, but then had to migrate to a Pulsedesk solution. Our key requirements were to have the ability to receive and process inquiries from email and chat on our site, as well as a built-in Knowledge Base. The choice fell on PulseDesk, which met all our criteria. Thanks to their team’s flexible approach and efficiency, we implemented the system and got up and running with it very quickly.
Anand Malik
Co-owner Klientiks
We were looking for a system to automate our service. We needed to receive messages from email and set up routing so that our employees were assigned to inquiries automatically. We considered several different solutions and chose PulseDesk, since its functionality almost completely covers our needs. I am glad that the PulseDesk team was ready to customize the system for us. For example, at our request, they configured PulseDesk so that employees who are not in the help desk system can work with tickets, and also set it up so that when a person writes to support and specifies several Cc addresses, they will all receive an answer from PulseDesk.
Travis Dunlop
Head of Service Support Top Delivery
We are very pleased that we chose PulseDesk. The service combines customer inquiries from various channels, which is very convenient. The functions make it possible to work faster and more efficiently. The PulseDesk team is always in touch and not only helps us solve operational tasks, but also takes into account our wishes for further development of the platform. We are pleased that the PulseDesk team strives to improve their product, listens to customers, and is ready to meet their needs.
Chris Michalak
Projects manager in Valalto
We’d never used help desk systems before, but at some point it became obvious that having automated support would speed up and simplify many processes. We analyzed the market, compiled a list of the most suitable solutions, and decided on PulseDesk, as it provided all of the functionality we needed at a very pleasant price. The key factor in choosing the system was the ability to configure client portals. We work with large companies, and they should all be able to create their own accounts and register requests. A knowledge base has been connected to the portal, and everything works fine.
Amit Jaine
Head of Customer Support in Integra

PRICING

Free trial

All features are included in all pricing plans without limitation

No hidden fees

View competitors' rates

$10

$30/3 months

3 month

per user
per month

$9

$54/6 months

6 month

per user
per month

$96/12 months

12 month

$8

per user
per month

Unlimited tickets from different channels
Unlimited automations and workflows
SLA management & business hours
Ticket assignment by load balancing
Reporting and analytics
Knowledge base and client portal
Live chat
Satisfaction survey
Custom ticket fields & status
Mobile app and more

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Unlimited number of users

Additional services and refinement

Submit your application

from 8000 $

from 3500 $

Technical support and software updates

license cost for 12 months

for 12 months

Competitors' tariffs

user/month

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ABOUT US

Spectralsoft is an information technology company that offers
a wide variety of IT-services focused on our clients' success. Our strongest area of expertise is in creating smart mobility and digital customer service solutions. We are passionate about identifying our clients' growth points, developing an individualized digitalization strategy for them, and training the company’s staff to implement it.

Our team consists of 100+ professionals, thinkers, and customer-oriented creators. Spectralsoft’s corporate culture is based on promoting mutual empowerment, openness, and continual learning, as well as valuing the individual.

10+

years in the market

professionals

100+

users

11 000 000+

Spectralsoft is an information technology company that offers a wide variety of IT-services focused on our clients' success. Our strongest area of expertise is in creating smart mobility and digital customer service solutions. We are passionate about identifying our clients' growth points, developing an individualized digitalization strategy for them, and training the company's staff to implement it.

Our team consists of 100+ professionals, thinkers, and customer-oriented creators. Spectralsoft's corporate culture is based on promoting mutual empowerment, openness, and continual learning, as well as valuing the individual.

11 mln+

Contact Us

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Al Marsa Street Marina Plaza, Level 32, Dubai, UAE

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